Refund policy

Returns and refunds

We do not accept returns for change-of-mind purchases.

If you believe a product is faulty, damaged, defective, or not what you ordered, please contact us at caroline@groundedskincare.com.au as soon as possible.

To help us assess the issue, please provide:

• Your order number or proof of purchase
• A description of the problem
• Clear photographs or video showing the fault or damage
• Photos of the product packaging and batch information, where applicable

We may ask you to return the product for inspection. Please do not send anything back before receiving return instructions from us.

If the product is confirmed to be faulty or incorrect, we will provide an appropriate remedy in accordance with the Australian Consumer Law. This may include a replacement, repair, or refund. Where appropriate, we will arrange or reimburse reasonable return postage costs.

Approved refunds will be issued to your original payment method. Please allow up to 15 business days for us to process the refund, plus any additional time required by your bank or payment provider.

This policy does not limit or exclude any rights you may have under the Australian Consumer Law.

Contact

Grounded Skincare Australia
Email: caroline@groundedskincare.com.au